Frequently Asked Question (FAQ)


The autoloader and sealing enhancer are not the bottle neck in the workflow but rather the thermal cycler. To run more than 192 samples per day in 8 hours, more thermal cyclers are needed. For now, the autoloader and sealing enhancer comes with every Clarity or Clarity Plus system purchased.
Customers in Singapore can order PCR reagents directly from us. Customers from overseas may contact our distributors. Do contact us directly if you are interested but are not able to find any distributor carrying our products in your country. Our distributors are listed on our webpage
We do not sell the consumables separately. However, please do not hesitate to connect with us should you face any issues.